Privacy Policy
1. About this Policy
1.1 KatanaErgo.com ("We," "Our," "Katana," or "Company") is a website owned and operated by Galaxy Enterprises, a partnership company registered under GST 33ABAFG8541R1ZY, with its office at 50B, Jothiramalingam Street, Puzhuthivakkam, Chennai, India 600091.
1.2 The Company provides a range of gaming furniture and related products through its website ("Platform") to its customers ("User," "You," or "Your").
1.3 We prioritize the privacy, confidentiality, and security of Your personally identifiable information ("PII"). Protecting Your PII and preventing its misuse is Our top priority.
1.4 PII includes, but is not limited to, Your name, mobile number, and address.
1.5 This Privacy Policy outlines how We collect, use, and protect Your PII when You use Our Platform.
1.6 This Privacy Policy forms an integral part of Our Terms and Conditions.
1.7 This Privacy Policy is effective as of March 1, 2025.
2. Scope of Privacy Policy
2.1 This Privacy Policy applies to both current and former Users of the Platform. By using the Platform, You consent to the practices described herein.
2.2 This Policy complies with the Information Technology Act, 2000, and associated rules, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2.3 It governs the collection, use, disclosure, and transfer of Your PII while using the Platform.
2.4 By accessing the Platform or using any products/services, You agree to comply with this Privacy Policy.
3. Information Collected
3.1 When You register or use the Platform, We collect Your PII to enhance service delivery and improve Your experience.
3.2 Information collected includes:
Name, mobile number, address
Account activity, search history, and viewed products
Device information (IP address, device ID, location, and type)
Computer and connection details
Referral URLs and ad data
Financial information (e.g., bank account details for transactions)
3.3 We may also collect information from:
Customer interactions (e.g., customer support inquiries)
Recorded telephone conversations for quality and security purposes
Fraud prevention and detection activities
3.4 The Company may use cookies and similar technologies for analytics, fraud prevention, and service improvement.
4. Use of PII
4.1 We use Your PII for:
Account setup and management
Providing customer support
Research and development
Compliance with legal obligations
Fraud detection and prevention
Business transactions (e.g., mergers, acquisitions)
4.2 We do not sell Your PII to third parties.
4.3 In cases required by law, We may disclose Your PII to regulatory authorities or law enforcement
5. Sharing of Information
5.1 We may share Your PII with third parties, including:
Service providers assisting in platform operations
Payment processors and financial institutions
Fraud prevention agencies
Law enforcement agencies, if required by law
5.2 Consent is deemed provided for certain disclosures required by legal and security purposes (e.g., fraud investigations).
6. Withdrawal of Consent
6.1 You may withdraw consent to the use of Your PII by emailing (support@katanaergo.com).
6.2 Upon withdrawal, We will stop processing Your PII except where required by law.
7. Data Retention
7.1 We retain Your PII as long as required for service provision or legal compliance.
7.2 Post-termination: We may anonymise Your data for research and analytics while preserving security and fraud prevention measures.
8. Security Measures
8.1 We employ robust security practices to safeguard Your PII, including:
Encryption and secure servers
Access control measures
Regular security audits
9. Third-Party Links
9.1 The Platform may contain links to external websites. We are not responsible for their privacy policies
10. Violation of Privacy Policy
10.1 If We detect violations of this Privacy Policy, We may suspend or terminate Your account and report any legal breaches to authorities.
11. Grievance Redressal
11.1 For privacy-related concerns, contact email support@katanaergo.com
12. User Acknowledgments
12.1 By using the Platform, You acknowledge that:
This Policy is clear and accessible.
PII is collected and processed as outlined.
Security measures are in place to protect Your data.
You are at least 18 years old and legally competent to accept this Policy
13. Changes to the Privacy Policy
13.1 We may update this Privacy Policy periodically. Continued use of the Platform signifies Your acceptance of the changes.